Product & Strategy
Designing Custom AI Applications That Actually Get Adopted
Custom AI apps are only successful when they solve a real pain, respect existing workflows, and show measurable ROI quickly. Use these pillars to ensure stakeholders embrace the change and keep coming back.
Anchor on a High-Value Moment
Identify the decision point or workflow step where better context or automation changes the outcome—executive reviews, field updates, or customer onboarding.
Design the Human-Agent Handshake
Map what the agent owns, where it requests approval, and how people provide feedback. Clear roles prevent confusion and build trust.
Instrument from Day One
Track both adoption (logins, tasks completed) and business impact (revenue, savings, satisfaction). Share dashboards widely to reinforce momentum.
Plan the Operational Runway
Assign owners for maintenance, model updates, and change management. Document escalation paths for failures or edge cases.
Adoption Checklist
- Executive sponsor committed to reviewing impact monthly
- Dedicated product or ops owner responsible for roadmap and adoption
- Governance framework covering security, privacy, and compliance
- Training plan that meets users where they are—video walkthroughs, office hours, and in-app tips
- Iteration backlog informed by user feedback and telemetry
Ready to scope your custom agent?
We'll help you frame the opportunity, prototype quickly, and build a launch plan that drives immediate adoption.